Monument Metals Review: Real Customer Feedback (2024)

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Last Updated: March 21, 2024

Monument Metals has established itself as a distinguished dealer in the precious metals industry.

Recognized for its broad selection of gold, silver, platinum, and palladium bullion, as well as rare coins, this company caters to both investors and collectors alike.

This review dives deep into what makes Monument Metals a notable option for those interested in diversifying their investment portfolios with precious metals.

Key Highlights

  • Monument Metals’ Commitment to Customer Satisfaction: Known for its exceptional customer service and professional handling of orders, Monument Metals has established a strong reputation in the precious metals industry, ensuring customers’ needs and expectations are consistently met​​​​.
  • Comprehensive Product Selection for Diverse Investment Strategies: Offering a wide range of gold, silver, platinum, and palladium bullion, along with rare coins, Monument Metals caters to various investor preferences, making it a one-stop shop for precious metals investing​​.
  • Support for Precious Metals IRAs: Monument Metals facilitates the inclusion of precious metals in retirement portfolios through IRAs, providing a secure option for diversifying investments and protecting against economic uncertainties​​.

gold and silver investing kit

Monument Metals at a Glance

Founded in 2014, Monument Metals has quickly risen as a key player in the precious metals market. Operating from Frederick, MD, the company prides itself on offering an extensive range of products and services tailored to meet the needs of both seasoned investors and newcomers to the market.

Key offerings include:

  • Gold, Silver, Platinum, and Palladium Bullion: A wide array of bars and coins.
  • Rare and Collectible Coins: Specializing in pre-1933 U.S. gold and silver coins, as well as modern collectibles.
  • Precious Metals IRAs: Assisting customers in setting up self-directed IRAs for retirement savings.

Monument Metals has gained recognition for its commitment to transparency, competitive pricing, and exceptional customer service, making it a favored choice among precious metals enthusiasts.

How Monument Metals Stands Out

Monument Metals distinguishes itself through several key aspects:

  • Competitive Pricing: Often offering prices lower than competitors for a range of precious metals products.
  • Exceptional Customer Service: Professional and responsive customer support is cited as a major strength by customers.
  • Free Insured Shipping: On orders over $199, adding value for bulk buyers.
  • Ease of Purchase: A user-friendly website and the option for telephone orders accommodate all types of investors.

Product Diversity

The company’s product catalog is impressive, catering to a broad spectrum of investment and collection strategies. Whether it’s IRA-eligible bullion or unique numismatic treasures, Monument Metals has positioned itself as a one-stop shop for precious metals buyers.

Educational Resources

Understanding the importance of informed investing, Monument Metals offers a wealth of information on precious metals investing, including guides and market analysis, which is invaluable for both novices and experienced investors.

Transparency and Trust

While Monument Metals has been praised for its product variety and customer service, it’s also recognized for its transparency and reliability. Accredited by the Better Business Bureau (BBB) with high ratings, the company has established trust within the precious metals community​​​​.

Monument Metals shines in the precious metals industry, not just for its extensive product lineup and competitive pricing, but also for its dedication to customer satisfaction and transparency. This combination of factors makes it a top contender for those looking to invest in precious metals or diversify their investment portfolios.

Products and Services

Monument Metals distinguishes itself with an expansive and varied catalog of products and services designed to cater to both seasoned investors and collectors in the precious metals market. Their offerings span from investment-grade bullion to unique numismatic pieces, alongside providing essential services like precious metals IRAs and secure storage options. This commitment to diversity ensures that all customers can find products that align with their investment strategies and preferences.

Bullion Products

Monument Metals offers an extensive range of bullion products in gold, silver, platinum, and palladium. These products come in various forms, including:

  • Bars: Available in a range of sizes to suit different investment scales, from small 1 oz bars suitable for individual investors to larger bars favored by institutional buyers.
  • Coins: A selection of bullion coins from world-renowned mints, including the American Eagle, Canadian Maple Leaf, and South African Krugerrand, among others. These coins are favored for their liquidity, government backing, and aesthetic appeal.

Rare and Collectible Coins

For collectors and investors seeking numismatic value or historical significance, Monument Metals provides an impressive selection of rare and collectible coins. These offerings include:

  • Pre-1933 U.S. Gold Coins: Highly sought after by collectors, these coins offer a glimpse into the rich history of U.S. coinage.
  • Modern Commemorative Coins: Celebrating significant events, these coins are produced in limited quantities, making them valuable for both collectors and investors.
  • World Coins: A selection of coins from around the globe, offering diversity in design, metal content, and historical value.

Precious Metals IRAs

Recognizing the importance of precious metals in diversifying retirement portfolios, Monument Metals offers services to assist customers in setting up self-directed IRAs that include precious metals. This service includes:

  • IRA-Eligible Products: A curated selection of gold, silver, platinum, and palladium products that comply with IRS regulations for IRA investments.
  • Custodian Partnerships: Monument Metals works with reputable IRA custodians to streamline the process of including precious metals in retirement accounts.
  • Secure Storage Options: Offering access to IRS-approved depositories for the safe and secure storage of IRA precious metals, ensuring compliance with IRS regulations.

Secure Storage and Shipping

Understanding the importance of security in precious metals investments, Monument Metals provides secure storage solutions for non-IRA metals through partnerships with leading storage facilities. Additionally, the company emphasizes secure and insured shipping for all orders, ensuring that customers’ investments are protected from the point of purchase to delivery.

This comprehensive approach to products and services underlines Monument Metals’ dedication to meeting the diverse needs of its clientele. Through its expansive product offerings, IRA services, and commitment to security, Monument Metals positions itself as a leading dealer in the precious metals industry, providing valuable resources for both investment and collection purposes.

Monument Metals and IRAs

Investing in precious metals IRAs has become a popular method for diversifying retirement portfolios. Monument Metals offers support and resources for those interested in including gold, silver, platinum, and palladium in their retirement savings through self-directed IRAs. This service allows individuals to secure their retirement funds with tangible assets, which can provide a hedge against inflation and economic uncertainty.

Key Points to Note:

  • IRA-Eligible Products: Monument Metals provides a selection of products that meet the IRS requirements for IRA investments.
  • Custodian Partnerships: The company partners with reputable custodians specialized in precious metals IRAs, facilitating the setup and maintenance of these accounts.
  • Storage Solutions: Secure storage options are available through IRS-approved depositories, ensuring the safety and security of the invested metals​​.

This focus on IRAs highlights Monument Metals’ commitment to offering versatile investment solutions that cater to the long-term financial goals of their clients.

Customer Experiences and Reviews

Customer feedback is a critical indicator of a company’s reliability and service quality. Monument Metals enjoys a positive reputation among its clientele, evidenced by numerous favorable reviews across platforms like the Better Business Bureau (BBB), Trustpilot, and Shopper Approved. Customers frequently commend the company for its competitive pricing, rapid shipping, and outstanding customer service, underscoring Monument Metals’ commitment to exceeding customer expectations.

Highlights from customer reviews include:

  • Professionalism and Efficiency: Many customers note the professionalism of customer service and the efficiency of the ordering process.
  • Competitive Prices: Reviewers often mention that Monument Metals offers some of the best prices in the market.
  • Quality and Secure Packaging: Positive feedback for securely packaged and as-described products, ensuring their safe arrival.

These reviews collectively portray Monument Metals as a trusted and customer-focused precious metals dealer​​​​.

The Pros and Cons of Monument Metals

While Monument Metals has garnered acclaim for its product selection and customer service, it’s essential to consider both sides. Here’s a balanced look at the pros and cons:


  • Wide Product Selection: A varied catalog that caters to different types of investors and collectors.
  • Competitive Pricing: Frequently offers lower prices compared to competitors, making it an attractive option for budget-conscious buyers.
  • Exceptional Customer Service: Numerous reviews highlight the responsive and helpful nature of their customer service team.


  • Website Transparency: Some potential investors might find the lack of an “About Us” page and detailed company background information a point for improvement.
  • Fee Information: Details regarding fees, especially for IRAs, could be more transparent, aiding customers in making informed decisions​​.

Balancing these pros and cons, Monument Metals demonstrates a strong commitment to customer satisfaction and market competitiveness, with areas for improvement primarily around transparency and detailed information provision.


Monument Metals has proven itself as a reputable and reliable dealer in the precious metals market. With a strong focus on customer satisfaction, competitive pricing, and a comprehensive selection of products, the company caters to a wide range of investors and collectors.

While there are areas for improvement, particularly in website transparency and fee information, the overall positive customer feedback and the company’s standing in the industry speak volumes.

For individuals looking to diversify their investment portfolios with precious metals or explore the benefits of precious metals IRAs, Monument Metals offers a compelling option.

With its commitment to quality service and product diversity, Monument Metals stands as a significant player in the precious metals industry, ready to meet the needs of its diverse clientele.

a gold IRA investing kit


Addressing common questions about Monument Metals can provide further insight into the company’s operations and policies. These FAQs can serve as a valuable resource for prospective and current customers seeking clarification on various aspects of dealing with Monument Metals.

Frequently Asked Questions Include:

  • What types of payment does Monument Metals accept? Various payment options are available, including credit cards, checks, wire transfers, and PayPal, to accommodate different customer preferences​​.
  • How does Monument Metals handle shipping and insurance? Orders over $199 qualify for free insured shipping, ensuring that purchases are protected during transit.
  • Can I include precious metals from Monument Metals in my IRA? Yes, Monument Metals offers a selection of IRA-eligible products and assists customers in setting up precious metals IRAs​​.