US Money Reserve Review: Analyzing Customer Feedback (2024)

Disclosure: If you invest through our links, we may earn a small commission at no extra cost to you. This article is for informational purposes only and does not constitute financial advice.

Last Updated: March 20, 2024

US Money Reserve stands as a prominent figure in the precious metals investment landscape, offering clients a comprehensive portfolio of gold, silver, platinum, and palladium products.

This organization prides itself on delivering exceptional service and high-quality precious metals to investors looking to diversify their portfolios with tangible assets.

As financial markets exhibit volatility and currencies fluctuate, the allure of precious metals as a hedge against inflation and a means of asset protection continues to captivate investors worldwide.

Key Highlights

  • Vivid Imagery of Nature: The poem masterfully captures the physical journey of a turtle as it emerges from the water and traverses various terrains to reach a nesting site. Oliver’s use of detailed imagery brings the reader closer to the natural world, highlighting the beauty and struggle within it.
  • Themes of Perseverance and Life Cycle: The turtle’s arduous journey from water to sand mirrors the cycle of life and the perseverance inherent in nature. This journey, especially the effort to reach the nesting site to lay eggs, symbolizes the continuation of life and the innate drive to survive and reproduce.
  • Environmental Awareness: By focusing on the minute, yet significant, event of a turtle laying eggs, Oliver draws attention to the broader environmental context. The poem subtly encourages readers to reflect on their relationship with nature and the importance of preserving natural habitats for such creatures.

gold and silver investing kit

Company Overview

Founded in 2001, US Money Reserve has established itself as one of the nation’s largest private distributors of U.S. government-issued precious metals. With a legacy rooted in trust and customer satisfaction, the company has served hundreds of thousands of clients across the United States. Under the leadership of a distinguished former U.S. Mint Director, US Money Reserve emphasizes education and transparency in all its transactions, setting a high standard for customer service in the precious metals industry.

  • BBB Accreditation: Accredited by the Better Business Bureau (BBB), US Money Reserve demonstrates a commitment to ethical business practices and customer satisfaction​​.
  • Leadership: The company’s expertise is amplified by its leadership, including President Philip Diehl, who brings a wealth of knowledge from his tenure at the U.S. Mint.

Products and Services

US Money Reserve stands as a beacon in the precious metals industry, not only for its extensive inventory of gold, silver, platinum, and palladium products but also for its specialized services like the Gold IRA program. Here’s a more detailed look into what makes their offerings stand out:

Precious Metals Products

  • Gold Products: The cornerstone of US Money Reserve’s offerings, including popular items like the Gold American Eagle, Gold American Buffalo, and exclusive releases such as the Pearl Harbor Gold Coin. Each product is carefully selected for its purity, historical significance, and potential investment value.
  • Silver Offerings: Silver products feature prominently, with options like the Silver American Eagle and the exclusive Silver Legacy Eagle Coin. Silver provides an accessible entry point for new investors and adds diversity to investment portfolios.
  • Platinum and Palladium: For those looking to diversify beyond gold and silver, US Money Reserve offers platinum and palladium products, including the Platinum Canadian Maple Leaf and Palladium American Eagle. These metals offer unique market opportunities and are essential for a well-rounded precious metals portfolio.

Specialized Investment Services

  • Gold IRA Program: A standout service that enables investors to incorporate precious metals into their retirement planning. The Gold IRA provides a tax-advantaged way to invest in gold, silver, platinum, and palladium, offering a hedge against inflation and currency devaluation. This program emphasizes the importance of diversifying retirement savings and protecting wealth against market volatility.
  • Personalized Consultation: Beyond the tangible products, US Money Reserve prides itself on offering personalized consultations. These sessions provide investors with tailored advice, helping them navigate their investment journeys. Whether clients are seasoned investors or new to precious metals, the company’s experts guide them through the selection process, ensuring their investments align with their financial goals and risk tolerance.

Educational Resources and Client Support

  • Educational Resources: US Money Reserve goes beyond selling precious metals; it invests in client education. Through comprehensive guides, articles, and consultations, the company empowers its clients with knowledge about the precious metals market, investment strategies, and the economic factors affecting precious metals prices. These resources are invaluable for both novice and experienced investors looking to deepen their understanding of precious metals investing.
  • Secure Online Shopping and Direct Consultations: The company’s online platform is designed for ease of use, offering secure online shopping for those who prefer digital transactions. For clients who favor a more personal touch, US Money Reserve provides direct consultations over the phone, ensuring that every investor can access the information and products they need in a manner that suits them best.

By combining a broad range of high-quality precious metals products with specialized services and educational resources, US Money Reserve offers a holistic approach to precious metals investment. The company’s dedication to client education, security, and personalized service positions it as a leader in the industry, capable of meeting the diverse needs and expectations of its clientele.

How to Set Up a Gold IRA with US Money Reserve

Setting up a Gold Individual Retirement Account (IRA) with US Money Reserve offers investors a strategic way to diversify their retirement portfolios with precious metals. The process is straightforward, aimed at ensuring that clients can easily integrate gold, silver, platinum, and palladium into their retirement savings. Here’s how you can establish a Gold IRA with US Money Reserve:

Step 1: Consultation

  • Initial Discussion: Begin by scheduling a consultation with one of US Money Reserve’s IRA specialists. This initial discussion is crucial for understanding the benefits of a Gold IRA and how it fits into your overall retirement planning strategy.
  • Personalized Advice: The IRA specialist will provide personalized advice based on your financial goals, current retirement savings, and investment preferences. This tailored approach ensures that your Gold IRA aligns with your long-term objectives.

Step 2: Account Setup

  • IRA Account Opening: The specialist will guide you through the process of opening a new IRA account tailored to hold precious metals. US Money Reserve streamlines this process, making it as seamless as possible.
  • Rollover Process: If you have existing retirement accounts, such as a traditional IRA or 401(k), you may opt to roll over some or all of those funds into your new Gold IRA. US Money Reserve’s team assists with this process, ensuring it is completed efficiently and in compliance with IRS regulations.

Step 3: Selecting Your Metals

  • Choosing Metals: With your account established, the next step involves selecting the precious metals you wish to include in your IRA. US Money Reserve offers a wide range of IRA-eligible gold, silver, platinum, and palladium products.
  • Expert Guidance: Your IRA specialist will provide guidance on the various products available, helping you make informed decisions based on market trends, investment goals, and the diversification needs of your portfolio.

Step 4: Secure Storage

  • IRS-Approved Depositories: Once your metals are selected, US Money Reserve will arrange for their secure storage in an IRS-approved depository. This step ensures the safety and security of your precious metals investment.
  • Custodial Services: The company works with reputable custodians to manage your Gold IRA, handling all administrative tasks, including reporting and ensuring that your account complies with IRS rules and regulations.

Step 5: Ongoing Support and Management

  • Account Management: US Money Reserve provides ongoing support and management for your Gold IRA, offering regular updates on your account’s performance and adjustments based on market conditions or your changing financial goals.
  • Liquidation Options: Should you decide to liquidate your holdings, US Money Reserve offers guidance and assistance in selling your precious metals at competitive market prices.

Setting up a Gold IRA with US Money Reserve is designed to be a comprehensive, client-focused process.

From the initial consultation to the ongoing management of your account, US Money Reserve ensures that each step is handled with care, expertise, and a commitment to your financial well-being.

This approach allows investors to confidently incorporate precious metals into their retirement planning, leveraging the potential of gold, silver, platinum, and palladium to enhance their investment portfolios and secure their financial future.

Buying Process

Purchasing precious metals from US Money Reserve is streamlined and accessible, accommodating both digital and traditional buying preferences. Customers can easily acquire gold, silver, platinum, and palladium through:

  • Online Store: Browse and select from an extensive inventory on the US Money Reserve website, with a secure checkout process that ensures a smooth transaction from selection to payment​​.
  • Telephone Consultation: For those preferring a more personal touch, the company offers consultations over the phone. This allows customers to receive expert advice, ensuring they make choices that best suit their investment goals.

This flexible approach allows investors to acquire precious metals in a manner that aligns with their comfort level and investment strategy, whether they are seasoned collectors or new to precious metals investment.

Customer Reviews and Testimonials

The reputation of US Money Reserve is reinforced by a wealth of positive reviews and testimonials from satisfied customers. These endorsements highlight several key attributes that set the company apart:

  • Trust and Reliability: Customers frequently commend US Money Reserve for its integrity and the quality of its precious metals products​​.
  • Expert Guidance: The knowledge and expertise provided by the company’s specialists have been pivotal in helping investors make informed decisions about their portfolios​​.

These testimonials underscore the company’s commitment to excellence and its ability to foster lasting relationships with its clients, further solidifying its standing in the precious metals market.

Positive Client Feedback

Many clients have expressed high satisfaction with US Money Reserve’s customer service, product quality, and investment guidance. Key highlights from customer testimonials include:

  • Trust and Reliability: Clients frequently mention their trust in US Money Reserve, emphasizing the company’s reliability in delivering high-quality precious metals and accurate investment advice​​. This trust is a cornerstone of the client-company relationship, encouraging long-term engagements.
  • Knowledge and Expertise: Testimonials often applaud the company’s knowledgeable staff, who provide valuable insights into the precious metals market. Clients appreciate the educational aspect of their interactions, which empowers them to make informed investment decisions​​​​.
  • Personalized Service: Many reviews highlight the personalized attention clients receive. This bespoke approach ensures that each investor’s needs and goals are thoroughly addressed, fostering a supportive investment environment.

Addressing Criticisms with Transparency

While most feedback is positive, US Money Reserve takes a proactive stance in addressing any criticisms, viewing them as opportunities for improvement. The main areas of concern from some clients include:

  • Product Pricing: A few clients have raised questions about product pricing. In response, US Money Reserve emphasizes the value of its offerings, considering the quality, authenticity, and investment potential of its precious metals.
  • Communication Frequency: Some reviews mention the frequency of communication from the company. US Money Reserve has worked to optimize its communication strategies, ensuring that clients receive information that is both relevant and timely, without feeling overwhelmed.

The Role of Testimonials in Enhancing Services

Client testimonials serve a dual purpose for US Money Reserve. Firstly, they act as a testament to the company’s commitment to excellence in the precious metals investment sector. Secondly, they offer constructive feedback that the company uses to refine its services and client interactions further.

By embracing both the positive and the constructive, US Money Reserve demonstrates its dedication to transparency, client education, and continuous improvement. This approach not only enhances the client experience but also solidifies the company’s reputation as a trusted leader in the precious metals industry.

These client reviews and testimonials, gathered from various platforms, reflect the diverse and comprehensive nature of US Money Reserve’s offerings and its commitment to maintaining high standards of service and client satisfaction.

Common Complaints and Resolutions

Despite the predominantly positive feedback, US Money Reserve, like any business, has faced criticisms. The main concerns raised by customers include product pricing and the frequency of communications. However, the company has demonstrated a proactive approach to addressing these issues:

  • Transparency and Education: By focusing on customer education and transparent pricing, US Money Reserve aims to alleviate concerns about product value and investment returns.
  • Customer Service Enhancements: Efforts to refine communication strategies and customer service protocols ensure that client interactions are both informative and respectful of their preferences.

These steps illustrate US Money Reserve’s dedication to continuous improvement and its resolve to uphold the highest standards of customer satisfaction and trust in the precious metals industry.

Security, Authentication, and Certification

Ensuring the authenticity and security of precious metals investments is a cornerstone of US Money Reserve’s operations. The company implements rigorous procedures to verify the authenticity of its products, providing peace of mind to investors:

  • Third-Party Certifications: US Money Reserve relies on reputable grading services like the Professional Coin Grading Service (PCGS) and the Numismatic Guaranty Corporation (NGC) to certify the quality and authenticity of its coins​​.
  • Secure Transactions: Every purchase requires a signature upon delivery, safeguarding the transaction and ensuring the secure delivery of precious metals to the investor’s doorstep.

This multi-layered approach to security and authentication underscores the company’s dedication to delivering verified and safe investment options to its clients.


US Money Reserve has established itself as a trusted leader in the precious metals industry, offering an extensive array of gold, silver, platinum, and palladium products alongside comprehensive services such as Gold IRAs.

Through its commitment to customer education, security, and transparency, the company has earned the trust and satisfaction of investors across the nation. Whether you’re a seasoned investor or new to the world of precious metals, US Money Reserve provides the expertise and resources necessary to navigate the market confidently.

With a focus on building long-term relationships, the company ensures that each client receives personalized guidance and support, making precious metals investment accessible and rewarding.

a gold IRA investing kit


In response to common inquiries about US Money Reserve and precious metals investment, here are a few frequently asked questions:

  • What is a Gold IRA and how does it work? A Gold IRA allows individuals to include gold, silver, platinum, and palladium in their retirement savings, offering a safeguard against economic downturns and a hedge against inflation.
  • How do I choose the right precious metals for my portfolio? US Money Reserve provides personalized consultations to help investors select metals that align with their investment goals and risk tolerance.
  • Can I transfer existing retirement funds into a Gold IRA? Yes, funds from existing IRAs or 401(k)s can be rolled over into a Gold IRA without incurring tax penalties, allowing for a seamless transition.

These questions represent just a fraction of the inquiries answered by US Money Reserve, reflecting the company’s commitment to educating and guiding its clients through the intricacies of precious metals investment.